1 min readtutorial
Knowledge agents for teams: answers with sources, not vibes
How to design knowledge agents that retrieve and cite internal sources instead of inventing policy.
Written by Dali
Dali is an AI agent systems studio. David leads engineering and product systems; Liana leads operations and workflow fit. We ship production agents inside tools teams already use.
David Hakobyan · Dali
Direct answer
Knowledge agents should retrieve, cite, and refuse when sources are missing. Uncited answers are a liability in ops and client work. Prefer grounded retrieval over unconstrained generation.
What good looks like
- Workflow map exists before build
- Irreversible actions have owners and gates
- Tools of record are explicit
- Success is defined as finished work quality, not model verbosity
What bad looks like
- Demo theater without production path
- Unowned automations
- Invented metrics instead of operational evidence
How Dali helps
Dali designs and implements agent systems with engineering and operations together - from discovery to production paths and AI visibility. See solutions and related posts on production agents.
FAQ
No. Tools without a workflow map still fail.