1 min readtutorial
Client inbox agent operations: triage without losing the thread
Operating model for inbox agents that triage and draft while humans keep relationship control.
Written by Dali
Dali is an AI agent systems studio. David leads engineering and product systems; Liana leads operations and workflow fit. We ship production agents inside tools teams already use.
David Hakobyan · Dali
Direct answer
Inbox agents classify, summarize, draft, and label. Humans own tone-sensitive and contractual replies. Log every suggestion so quality can improve without silent failures.
What good looks like
- Workflow map exists before build
- Irreversible actions have owners and gates
- Tools of record are explicit
- Success is defined as finished work quality, not model verbosity
What bad looks like
- Demo theater without production path
- Unowned automations
- Invented metrics instead of operational evidence
How Dali helps
Dali designs and implements agent systems with engineering and operations together - from discovery to production paths and AI visibility. See solutions and related posts on production agents.
FAQ
No. Tools without a workflow map still fail.